Store Policy

Customer Care

TEWC Skincare will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons in an unlikely event of delay in the delivery of the Goods purchased by you.

If TEWC Skincare receives no communication from you, within seven days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

TEWC Skincare aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned.  Returns are governed by our Terms and Conditions (click HERE to download of our full terms and conditions). However, in the first instance please contact us on the following email address:

Privacy & Safety


What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

To find out further information, please click HERE to download our full privacy policy.


If you are interested in our Professional products or you would like to become a stockist, please click HERE to registered for a trade account on our trade website.


Payment Methods

- Credit / Debit Cards

- Offline Payments (Trade account customers only)